Handling clients: My goodbye email to a client

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In 2011 I, was trying to establish my own business and to build my own company (Cecko’s Lab). I was taking baby steps and I was really bad at handling certain business situations. The “developer me” dominated the “entrepreneur me” and I cared more about to deliver “the best code ever”, but I was overlooking something very important – building / finding healthy business relationships.

In 2011, I convinced that I could handle situations if I could write quality code and at the same time handle continuous communication with clients. Well, when I look back I see that I had overestimated my capabilities. I lacked the maturity that I have now but when I look at the email archives I actually feel very happy how I’ve handled some clients.

Below I will share the “goodbye letter” that I sent to one of my first serious clients. The payments from this client were really good but I couldn’t handle the communication with him and he was a bit too much controlling for me. I tried to maintain strong business boundaries but after 1-2 weeks he found a way to violate them. After 3 months of working with him, I had a good amount of money but I was totally exhausted, and this was affecting my personal life, so I had to put an end to it!

I wanted to do it in professional way, so I read blog posts about “How to say goodbye to a client?”. What I understood was that I should be direct and point the most significant reasons why I wanted to stop working with particular client, to suggest how he or she could improve and if we were separating on good terms, then suggest somebody who could replace me.
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