During my period of running own business I had my good and bad moments. Clients were coming and going, there were months of good income and months of bad income. Somehow I was balancing for 2 years and I was constantly looking for the client who can support me with stable income in long term.
For about 8 months I had this client and it was real pleasure to work with him. The beginning was a bit hard. First I worked directly with him, but as he was a CEO of middle-size company and he was really busy he had to delegate the communication with me to another person called Mr. X. We had huge communication issues with Mr. X and I had to escalate this. Then the CEO delegated the communication to another person from his company and we were able to really start do work, because we were good match with my new point of contact.
Both companies had to do some small compromises in benefit of the business relationship and of course to get the job done. I also have to say that the client was really satisfied, because we were able to solve some problems that were blockers for his business. In other words, he was impressed of our skills and capabilities. I like to put excerpt of my email communication with this client. Basically after being honest and transparent with him I managed to get an increase for my company. I will name the client – Mr. Director.
Continue reading “Pay rate raise as result of being honest with my clients”
In 2011 I, was trying to establish my own business and to build my own company (Cecko’s Lab). I was taking baby steps and I was really bad at handling certain business situations. The “developer me” dominated the “entrepreneur me” and I cared more about to deliver “the best code ever”, but I was overlooking something very important – building / finding healthy business relationships.
In 2011, I convinced that I could handle situations if I could write quality code and at the same time handle continuous communication with clients. Well, when I look back I see that I had overestimated my capabilities. I lacked the maturity that I have now but when I look at the email archives I actually feel very happy how I’ve handled some clients.
Below I will share the “goodbye letter” that I sent to one of my first serious clients. The payments from this client were really good but I couldn’t handle the communication with him and he was a bit too much controlling for me. I tried to maintain strong business boundaries but after 1-2 weeks he found a way to violate them. After 3 months of working with him, I had a good amount of money but I was totally exhausted, and this was affecting my personal life, so I had to put an end to it!
I wanted to do it in professional way, so I read blog posts about “How to say goodbye to a client?”. What I understood was that I should be direct and point the most significant reasons why I wanted to stop working with particular client, to suggest how he or she could improve and if we were separating on good terms, then suggest somebody who could replace me.
Continue reading “Handling clients: My goodbye email to a client”